Shipping policy
Shipping from the Netherlands
Grivvo ships orders from the Netherlands.
We use MyParcel to manage and process our shipments. Depending on the destination, selected shipping method, and available carrier options, your order may be delivered by a parcel carrier or postal service connected through MyParcel.
Order processing time
We aim to process orders within 1 to 3 business days after payment has been received.
Business days are Monday to Friday, excluding Dutch public holidays.
During busy periods, product launches, promotions, or unexpected delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping rates
Shipping costs are calculated and shown at checkout before you complete your order.
The final shipping cost depends on factors such as:
- delivery country;
- package size and weight;
- selected shipping method;
- available carrier options.
Any available free shipping threshold or promotion will be shown clearly on the website or at checkout.
Delivery times
Estimated delivery times depend on the destination and the carrier.
For orders within the Netherlands, delivery usually takes 1 to 3 business days after the order has been shipped.
For orders to other European countries, delivery usually takes 2 to 10 business days after the order has been shipped, depending on the destination and carrier.
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, busy periods, customs processing, incorrect address details, weather conditions, strikes, public holidays, or other circumstances outside our control.
Track and trace
When your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may take some time to appear after the parcel has been handed over to the carrier.
Delivery address
Please make sure your delivery address is correct and complete before placing your order.
Grivvo is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal, or because it was not collected in time, we may charge additional shipping costs to resend the order.
Damaged or missing parcels
We pack orders carefully to help protect trading card accessories, collector supplies, and display products during shipping.
If your order arrives damaged, please contact us as soon as possible at info@grivvo.com. Include your order number, a description of the issue, and clear photos of the packaging and damaged product.
If your parcel appears to be lost or has not arrived within the expected delivery window, please contact us so we can look into the shipment with the carrier.
International shipping
We may ship to selected countries outside the Netherlands where available at checkout.
For international orders, the customer is responsible for any import duties, customs fees, taxes, or other charges that may apply in the destination country, unless stated otherwise at checkout.
Customs processing may cause delays that are outside our control.
Order changes and cancellations
If you need to change or cancel an order, please contact us as soon as possible at info@grivvo.com.
We will try to help, but we cannot guarantee changes or cancellations once an order has been processed or shipped.
Contact
Questions about shipping can be sent to:
Grivvo
Roggestraat 64
7683AJ Den Ham
The Netherlands
Email: info@grivvo.com
KVK: 81970609
VAT: NL003623817B30